Privacy Policy

This Privacy Policy applies to all personal information collected by Vending Machine World LLC through our website at vendingmachineworldllc.com, through telephone interactions at +1 (323) 696-7549, through email correspondence, through in-person transactions, and through any other medium through which you interact with our business.

This Policy governs our handling of information about individuals including prospective customers, current customers, past customers, website visitors, business partners, vendors, and any other person who interacts with Vending Machine World LLC in any capacity.

Vending Machine World LLC is committed to maintaining the privacy and confidentiality of your personal information. We believe that transparency is the foundation of trust, and we have designed this Policy to clearly explain every aspect of our data practices so that you can make informed decisions about sharing your information with us.

We encourage you to read this Policy in its entirety. If you have any questions about our data practices that are not addressed here, please contact us directly. We will always endeavor to provide a clear and complete answer.

We collect different types of information depending on how you interact with Vending Machine World LLC. Below is a comprehensive breakdown of every category of personal information we may collect.

A. Identity & Contact Information

• Full legal name (first, middle, last)
• Business or company name and legal entity type
• Job title, role, or authority within a business
• Primary email address and secondary email addresses
• Primary and alternate phone numbers
• Billing address and shipping/delivery address
• State of residence or business operation

B. Transaction & Financial Information

• Products and services purchased or inquired about
• Order history, quantities, and purchase dates
• Payment method type (credit card, ACH, check, financing)
• Last four digits of credit card (for reference only; full card data is not retained by us)
• Invoice amounts, payment dates, and outstanding balances
• Financing application information (where applicable; processed by third-party lenders)
• Business tax identification number (EIN/TIN) for commercial accounts and tax-exempt purchases

C. Technical & Website Usage Data

• IP address and approximate geographic location derived from IP
• Browser type, version, and language settings
• Device type (desktop, mobile, tablet) and operating system
• Pages visited, time spent on each page, and navigation path
• Referring website or search engine query that brought you to our site
• Links clicked and product pages viewed
• Date, time, and duration of your website visits
• Search queries entered on our website

D. Communication Data

• Content of emails, contact form submissions, and chat messages you send to us
• Phone call records (calls may be recorded for quality assurance and training)
• Customer service inquiry history and resolution records
• Feedback, reviews, testimonials, and survey responses
• Social media interactions with our business accounts

E. Business & Operational Information

• Placement site information (address of vending machine location, site type, foot traffic estimate)
• Product preferences, machine configurations, and product selection data
• Service history, technician visit logs, and warranty claim records
• Reseller or business partner agreement information

Vending Machine World LLC collects information through the following channels and methods:

Direct Collection (You Provide It)

The primary way we collect your information is directly from you. This occurs when you:

• Submit an inquiry or contact form on our website
• Call our sales or customer service line at +1 (323) 696-7549
• Place an order for products or services
• Create or manage a business account with us
• Subscribe to our email newsletter or marketing list
• Submit a warranty claim or service request
• Respond to a survey, contest, or promotional offer
• Send us an email, text, or other direct communication

Automated Collection (Collected Automatically)

When you visit our website, certain information is collected automatically through technologies including:

• Cookies and similar tracking technologies — small data files placed on your device (see Section 06 for full details)
• Web server logs — our servers automatically record technical details of each visit
• Analytics tools — including Google Analytics and similar services that track aggregated usage patterns
• Pixel tags and web beacons — transparent image files that help track email open rates and website navigation

Third-Party Sources

In some cases, we may receive information about you from third parties, including:

• Financing partners who process applications on our behalf
• Freight and shipping carriers who confirm delivery addresses
• Business reference databases used to verify commercial account eligibility
• Social media platforms when you interact with our business pages

We use the information we collect for specific, legitimate business purposes. We will never use your personal information in a way that is incompatible with the purpose for which it was originally collected without your explicit consent.

Vending Machine World LLC does not sell, rent, or trade your personal information to any third party for their own marketing or advertising purposes — period. We share information only in the following specific, limited circumstances:

Service Providers & Business Partners

We work with a select group of trusted third-party service providers who assist us in operating our business. These providers are bound by contractual confidentiality obligations and may only use your data for the specific services they perform on our behalf:

• Payment processors — to securely process credit card and ACH payments
• Freight and logistics companies — to arrange shipping and delivery of your equipment
• Financing partners — to process equipment financing applications you submit
• Email service providers — to send order confirmations, shipping notifications, and marketing emails
• Website hosting and IT providers — to maintain and secure our website infrastructure
• Analytics providers — to analyze aggregated website usage and improve user experience
• Authorized service technicians — to perform warranty repairs or scheduled maintenance in your area
• Accounting and tax advisors — to fulfill our financial reporting and legal obligations

Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or government request
• Enforce our Terms and Conditions or other agreements
• Protect the rights, property, or safety of Vending Machine World LLC, our customers, or the public
• Detect, prevent, or investigate fraud, security incidents, or illegal activities

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our business assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs and your information will be subject to a different privacy policy.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. This section explains what types of cookies we use, what they do, and how you can control them.

What Are Cookies?

Cookies are small text files stored on your device (computer, phone, or tablet) by your web browser when you visit a website. They allow websites to remember your preferences, keep you logged in, and gather anonymous analytics data. Cookies do not contain executable code and cannot access other files on your device.

Third-Party Cookies

We may allow select third parties to place cookies on our website to provide analytics or advertising services. These include Google Analytics (web traffic analysis), Google Ads (conversion tracking), and Facebook Pixel (social ad attribution). These third parties have their own privacy policies governing their use of cookies and we encourage you to review them.

Managing & Disabling Cookies

You can control cookies in the following ways:

• Browser settings: Most browsers allow you to view, block, or delete cookies through their settings menus. Blocking all cookies may affect the functionality of our website.
• Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
• Industry opt-out tools: Visit optout.aboutads.info or networkadvertising.org/choices to manage advertising cookies across participating companies.
• Mobile devices: Use the "Limit Ad Tracking" (iOS) or "Opt out of Ads Personalization" (Android) settings in your device preferences.

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer required, we use secure deletion procedures to permanently erase digital records and physical destruction for any paper records. Third-party service providers are required to delete or return data per their contracts with us.

Vending Machine World LLC takes data security seriously and has implemented a comprehensive set of administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• PCI-DSS Compliant Payment Processing: Payment card data is handled exclusively by certified Level 1 PCI-DSS payment processors. We do not store, process, or transmit full card numbers on our own servers.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems.
• Access Controls: Access to customer data is restricted to authorized employees and service providers on a need-to-know basis, enforced through role-based access control systems.
• Regular Security Updates: Our systems are regularly patched and updated to address known security vulnerabilities.

Administrative Safeguards

• Staff training on data privacy best practices and security protocols
• Background checks for employees who handle sensitive customer information
• Vendor vetting process requiring all service providers to maintain adequate security standards
• Written data privacy and security policies reviewed regularly

What to Do If You Suspect Unauthorized Activity

If you suspect that your account or personal information has been compromised, please contact us immediately at +1 (323) 696-7549. We will investigate promptly and take appropriate action to secure your information and prevent further unauthorized access.

Depending on your location and applicable laws, you may have the following rights with respect to your personal information held by Vending Machine World LLC. We honor these rights and make it easy to exercise them by contacting us at +1 (323) 696-7549.

How to Exercise Your Rights

To submit a privacy rights request, contact us at:

• Phone: +1 (323) 696-7549 (Monday–Friday, 9 AM – 6 PM PST)
• Website: vendingmachineworldllc.com (use the Contact page)

We will verify your identity before processing any request. Verification may require you to provide your name, contact information, and details about your prior interactions with us. We will respond to verified requests within 45 days, with a possible one-time extension of an additional 45 days for complex requests.

If you are a resident of the State of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific privacy rights in addition to those described above. This section addresses those rights.

Categories of Personal Information Collected (CCPA)

In the preceding 12 months, Vending Machine World LLC has collected the following categories of personal information as defined under the CCPA:

• Identifiers: Name, email address, postal address, phone number, IP address
• Commercial information: Purchase and transaction history, product inquiries
• Internet or other network activity: Website browsing behavior, search queries, page interaction data
• Geolocation data: General location derived from IP address (city/region level only)
• Audio or electronic data: Recordings of phone calls for quality assurance (with notice)
• Professional or employment-related information: Business name, role, and employer for commercial customers
• Inferences: Customer preferences and purchase history used to improve service recommendations

Your CCPA Rights

• Right to Know (Sec. 1798.110): You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the third parties with whom we share it.
• Right to Delete (Sec. 1798.105): You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct (Sec. 1798.106): You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing (Sec. 1798.120): You have the right to opt out of the sale or sharing of your personal information. As stated in this Policy, we do not sell personal information.
• Right to Limit Use of Sensitive Personal Information (Sec. 1798.121): You may direct us to use your sensitive personal information only for limited purposes.
• Right of Non-Discrimination (Sec. 1798.125): We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at +1 (323) 696-7549 or through our website at vendingmachineworldllc.com. We will respond within 45 days as required by law. You may authorize an agent to submit requests on your behalf by providing written authorization.

Vending Machine World LLC's website and services are intended solely for adults and are not directed to children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 years of age.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at +1 (323) 696-7549 so we can take appropriate action.

For users between 13 and 17 years of age: Our products and services are commercial in nature and are intended for business purchasers and adult consumers. We recommend that minors between 13–17 obtain parental or guardian consent before submitting any personal information through our website or contacting our sales team.

Our website may contain links to third-party websites, social media platforms, financing portals, and embedded content (such as videos, maps, or product demonstrations). These third-party sites and services operate independently of Vending Machine World LLC and are governed by their own privacy policies.

We do not control, endorse, or assume responsibility for the privacy practices or content of any third-party website or service. We strongly encourage you to review the privacy policy of any website you visit through a link on our site before providing any personal information.

Common Third-Party Services We Reference or Link To

• Google (Google Maps, Google Analytics, Google Ads)
• Facebook / Meta (social media and advertising)
• Financing and leasing partner portals
• Freight carrier tracking systems (FedEx Freight, R&L Carriers, etc.)
• YouTube (embedded product demonstration videos)

Clicking on a third-party link leaves our website and any information you submit to that site is governed by their privacy policy, not ours. Vending Machine World LLC is not responsible for the privacy or security practices of any third-party site.

Vending Machine World LLC is a United States-based business and all of our primary data processing occurs within the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

The data protection laws in the United States may differ from those in your country of residence. By using our website and services from outside the United States, you consent to the transfer of your personal information to the United States as described in this Policy.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, please note that the United States does not have the same level of data protection laws as your home country. However, we take all reasonable steps to ensure your personal information is treated securely and in accordance with the principles described in this Policy.

Vending Machine World LLC may contact you with marketing communications including promotional emails, new product announcements, special offers, industry news, and seasonal deals related to vending equipment and services.

Opting Into Marketing

By providing your email address during checkout, account registration, or inquiry submission, and where required by applicable law, by checking an opt-in box, you consent to receive marketing emails from Vending Machine World LLC. We will not subscribe you to marketing emails without your knowledge.

Opting Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send
• Calling us at +1 (323) 696-7549 and requesting removal from our marketing list
• Emailing us through the contact form at vendingmachineworldllc.com with "Unsubscribe" in the subject line

Please note that even if you opt out of marketing communications, you will continue to receive transactional and operational emails related to your purchases, orders, warranty claims, and account activity. These communications are necessary for the performance of our contract with you and are not subject to marketing opt-out.

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. Currently, there is no universally accepted standard for how websites should respond to Do Not Track signals.

At this time, Vending Machine World LLC does not alter its data collection or use practices in response to Do Not Track signals from web browsers. We continue to follow the privacy practices described in this Policy regardless of whether a DNT signal is received.

If a universal standard for DNT is established and adopted in the future, we will review our practices and update this Policy accordingly. In the meantime, you can use the cookie management tools described in Section 06 to limit tracking on our website.

California residents may also review the "Shine the Light" provisions in Section 10 for additional opt-out options available under California law.

Vending Machine World LLC reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. The updated Policy will be posted on our website with a revised "Last Updated" date at the top of the page.

For material changes to this Policy — meaning changes that significantly affect how we collect, use, or share your personal information — we will make reasonable efforts to notify you in advance through one or more of the following methods:

• A prominent notice on our website homepage or the Privacy Policy page
• An email notification to the email address associated with your account or last inquiry
• A notice during your next interaction with our sales or customer service team

Your continued use of our website or services after any changes to this Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, please discontinue use of our website and services and notify us so we can accommodate your preferences where possible.

We encourage you to periodically review this Policy to stay informed about how Vending Machine World LLC protects your privacy. We are committed to maintaining transparent and up-to-date privacy practices at all times.

We welcome any questions, concerns, or requests related to this Privacy Policy or your personal information. Our team is committed to addressing your privacy inquiries promptly, thoroughly, and with respect for your rights.

When contacting us about a privacy matter, please include your full name, contact information, and a clear description of your request or concern. This will help us verify your identity and process your request as efficiently as possible.

If you are unsatisfied with our response to a privacy concern, you may have the right to file a complaint with your state's attorney general office or a relevant data protection authority. California residents may contact the California Privacy Protection Agency (CPPA) or the California Attorney General's office.