Unless required by law or the return is due to an error on our part, customers are generally responsible for return shipping costs, including packaging, freight, and insurance. Large vending machines may require freight return arrangements.

Yes, as long as your order hasn't entered fulfillment, been shipped, or begun custom production. Once any of those happen, cancellation may no longer be possible. Approved cancellations may carry an administrative fee where permitted by law.

Every return is inspected on arrival, including product condition, packaging, function, and documentation. Your refund approval depends on the results of that inspection, and we'll notify you of the outcome by email.

We'd rather hear from you first. Most concerns are resolved quickly through our support team directly. Unauthorized or fraudulent chargebacks may result in an investigation and suspension of future purchases.

Once you contact our team with your order details, we review the request and send you return instructions directly if it's approved. Don't ship anything back without that authorization first, or it may be refused.