Is your pricing really transparent, with no hidden fees?

Yes. Equipment, installation, and service costs are disclosed in the proposal upfront, and any changes are communicated before appearing on an invoice.

Who do I contact to report a concern or a violation of the code of conduct?

Call (323) 696-7549 and ask for management, or reach out through the Vending Machine World website. Concerns are kept confidential and reviewed by leadership.

Code of Conduct

Built on trust. Backed by standards.

Q: What happens if I have a complaint about a technician or driver?

Call Vending Machine World directly at (323) 696-7549. Every complaint is logged and reviewed by management, with a follow-up on next steps.

Q: What do you do if a machine malfunctions or takes someone's money?

Reported issues are corrected or refunded promptly, and malfunctioning equipment is flagged for service right away.

Every technician, every machine, and every product that goes out under the Vending Machine World name follows the same code — honesty in pricing, respect on every site visit, and accountability when something goes wrong.

Call (323) 696-7549 Read the Full Policy

Our Code of Conduct

Vending Machine World LLC holds every employee, technician, and vendor partner to one standard: do business honestly, treat people with respect, keep products and equipment safe, and own it when a mistake happens. This code applies on every site we service — offices, schools, hospitals, warehouses, and public spaces alike — regardless of contract size.

This policy is reviewed regularly and enforced, not just published.

— Vending Machine World LLC, Leadership Team

The Standard

Four pillars every visit is measured against

Not abstract values on a wall — these are the four things our technicians and partners are actually evaluated on.

Integrity

We quote it straight, bill it straight, and fix it straight — no surprise fees, no fine print.

Respect

Every client, building manager, and customer gets the same professional treatment — every visit.

Safety

Clean machines, fresh products, and technicians who follow safety protocol on every job.

Accountability

If something goes wrong, we own it, log it, and fix it — every concern gets a response.

Background-checked service technicians

Response commitment on reported issues

Tolerance for discrimination or harassment

Transparent pricing — no hidden fees, ever

HONESTY & TRANSPARENT PRICING

What we quote is what you pay

No hidden fees, no fine-print surprises, no vague contracts. If the price changes, you hear it from us before it shows up on an invoice.

Equipment, install, and service costs disclosed upfront in every proposal
Coin, bill, or product issues corrected or refunded promptly — never ignored
Contract terms written in plain language, not buried in legal jargon

PROFESSIONAL SERVICE TECHNICIANS

Respect, every visit, every site

The person restocking your machine represents our name — so they're held to the same standard whether they're at a 12-person office or a 500-employee campus.

All technicians background-checked before being assigned to client sites
Identifiable uniforms and ID carried on every visit
On-time, professional, and respectful with staff, customers, and building management

PRODUCT SAFETY & FRESHNESS

What's in the machine is held to a standard too

A code of conduct that only covers people and not products isn't complete. Here's how we keep what's inside the machine accountable.

Inventory rotated for freshness; expired or damaged product pulled immediately
Compliance with applicable food handling and storage regulations
Machines cleaned and sanitized on a set, recurring service schedule

EQUAL TREATMENT & NON-DISCRIMINATION

Same standard, every client, no exceptions

The level of service you get from Vending Machine World doesn't change based on who you are or how big your contract is.

Zero tolerance for discrimination or harassment based on race, gender, religion, age, disability, or any other protected status
Equal access to the same response times and service quality, regardless of location size or contract value
Employees and technicians trained on this standard before working a site

DATA & PAYMENT SECURITY

Your payment data isn't a product we sell

Cashless and mobile-pay machines mean more data passes through — so we hold it to a strict standard.

Cashless and mobile-pay transactions processed through encrypted systems
Client and customer payment information never sold or shared with third parties
Machine usage data used only to improve restocking and service — not resold

ACCOUNTABILITY

Every concern gets logged, reviewed, and answered

A code of conduct only matters if there's a real process behind it when something goes wrong.

Every complaint or reported concern is logged and reviewed by management
Direct line to leadership for any issue that isn't resolved on first contact
Confirmed violations of this code can result in retraining, suspension, or termination of an employee, technician, or vendor relationship

How It's Enforced

This policy has teeth, not just words

Four standing commitments behind every clause above.

Zero-Tolerance Policy

Discrimination, harassment, or dishonest billing are never overlooked, regardless of who's involved.

Full Accountability

Every reported concern is logged, reviewed, and answered by someone in leadership.

Verified Technicians

Every technician on a client site has passed a background check before being assigned.

Confidential Reporting

Concerns can be reported directly to management without fear of retaliation.

Common Questions

Code of Conduct FAQ

What happens if I have a complaint about a technician or driver?

Call us directly at (323) 696-7549. Every complaint is logged and reviewed by management, and you'll hear back on next steps rather than being left waiting.

How do you screen your service staff?

Every technician completes a background check and a review of this code of conduct before being assigned to a client site. They carry identification on every visit.

Is your pricing really transparent — no hidden fees?

Yes. Equipment, installation, and service costs are disclosed in your proposal upfront. If anything changes, you hear it from us before it ever shows up on an invoice.

What do you do if a machine malfunctions or takes someone's money?

Report it to us right away and we'll correct or refund the issue promptly. Malfunctioning equipment is also flagged for service on our next visit, or sooner if needed.

Who do I contact to report a concern or a violation of this code?

Call (323) 696-7549 and ask to speak with management, or reach out through our website. Concerns are kept confidential and reviewed directly by leadership.

Questions about how we do business?

Call us directly, anytime. If something doesn't meet this standard, we want to know about it.

(323) 696-7549

Visit Vending Machine World

Call (323) 696-7549